Frequently Asked Questions
FAQ
You asked and we answered, here is a collection of our most frequently asked questions. Don’t see your answer here? No problem, contact us today and we will be happy to answer any queries you may have.
Pet Door Installation involves fitting a specialized door insert or panel into an existing door or wall, allowing pets to enter or exit the house independently.
Installing a pet door provides convenience for both you and your furry friend, as it allows them to access the outdoors whenever they need to go out or come back in.
Depending where you are, we send all our orders by door to door Courier and we use Hunter Express Australia wide.
Delivery to Brisbane is 2-3 days, Melbourne 5-6 days and Sydney 4-5 days, Perth 10days. If you like more info on delivery please email us sales@patiolink.com.au
Transfer both glass and screen door female locks onto adaptor so you can then lock both of your doors onto adaptor.
Full Instructions are provided with adaptor purchase or you can head to our Installation page for more information.
WATCH OUR ADAPTOR INSTALLATION VIDEO CLICK HERE
You need to measure your sliding door height from inside bottom channel/track of your glass sliding door all the way to the top inside channel.
Our Standard Pet Door Inserts fit between 2.0 – 2.1m tall.
If your sliding door is taller than 2.1m, please see our page: custom height pet door inserts.
Please dont forget to measure the door frame width also. Our side channel of pet door insert is 2cm wide, so if your channel is less then 2cm wide, please email us some photos to see if there is a solution for your Sliding door.
Our Pet Door Inserts are designed for easy DIY installation. With our detailed instructions and video tutorials, most customers find the installation process straightforward. However, if you prefer professional assistance, we can recommend trusted local installers in Brisbane to ensure a perfect fit.
Yes! Our Pet Door Inserts are perfect for renters and those who frequently move. They can be easily removed from your sliding doors without causing any damage. Simply uninstall the insert and take it with you to your new location. You can then reinstall it in your new home, providing your pets with the same convenience and freedom.
Yes they can. There is a few different options we can recommend in regards to fitting Patio Link Pet Door Insert in your Double Sliding Doors including installing WHEELS at the bottom of pet door insert.
Please go to our “Installations” page for more info.
Remember to measure the height of your sliding door and also the width of door frame (should be just under 4cm wide).
Yes they do. Our Patio Pet Door inserts are the only pet door inserts in a market offering full security and locking. You can choose to have an Adaptor or a Locking bracket installed. Both of these features allow you to lock securely your sliding doors giving you MAX Security.
Yes we do. We specialise with powder coating custom colours as an optional service. Please make sure you provide us with a name of your colour bond. PRICE for custom colour is from $200*
Custom colour production can take 7-10 days approx. Please contact us sales@patiolink.com.au or 1800 951 781 for pricing and more info.
Yes it is. We are open to public Mondays – Fridays 8am-4pm and Saturdays 9am-12pm and by appointment only. Our factory is located 7/15 John Duncan Court Varsity Lakes QLD 4227
Absolutely! At Patio Link, we pay close attention to design details. Our Pet Door Inserts are made to complement the appearance of your sliding doors, ensuring a seamless blend. We understand the significance of maintaining an aesthetically pleasing home and our aim is to provide a functional solution for your pets without compromising on style.
We offer two options to enhance the security of your Pet Door Insert. The Locking Bracket provides a simple and effective way to secure the insert. It allows you to relocate your current female latch onto the locking bracket, ensuring a secure lock for your glass sliding door. Alternatively, you can choose the Adaptor, which provides a comprehensive security solution by allowing you to lock both the glass and security fly screen door.
For certain sliding door configurations, the U Channel Adaptor may be required. This additional accessory ensures a seamless and stable installation, providing extra support and peace of mind. Our team can assist you in determining if the U Channel Adaptor is necessary for your specific sliding door setup.
Yes we do. Please measure the height of your sliding window from inside bottom channel all the way to top inside channel and let us know how tall your window is. We can accomodate window height up to 1.6m, so if your window is taller than 1.2m please make a note on checkout so we know to send you a taller cat window panel.
If you happen to miss writing your note, please send us an email once you have checked out with your purchase.