Frequently Asked Questions

Yes it is. We are open to public Mondays – Fridays 9am-2.30pm and Saturdays  by appointment only. Please text 0416 512 688 to arrange a viewing.  Our factory is located 7/15 John Duncan Court Varsity Lakes QLD 4227

Depending where you are, we send all our orders by door to door Courier and we use ARAMEX courier and  Hunter Express for items over 2.1m –  Australia wide.

Delivery to Brisbane is 1-2 working  days, Melbourne 2-4 working days and Sydney 2-4 working days, Perth 8- 10 working days. If you like more info on delivery please email us sales@patiolink.com.au

Pet Door Installation involves fitting a specialized door insert or panel into an existing door or wall, allowing pets to enter or exit the house independently.

Installing a pet door provides convenience for both you and your furry friend, as it allows them to access the outdoors whenever they need to go out or come back in.

Adaptors do require tools for installation. The height of the adaptor needs to cut so it fits into your sliding door channel. Then secure the adaptor into the pet door insert with 3 screws and also fix the pet door insert into your sliding door by placing just one screw, either through existing hole where female locking was.

Transfer both glass and screen door female locks onto adaptor so you can then lock both of your doors onto adaptor.

Full Instructions are provided with adaptor purchase or you can head to our Installation page for more information.

WATCH OUR ADAPTOR INSTALLATION VIDEO CLICK HERE

You need to measure your sliding door height from inside bottom channel/track of your glass sliding door all the way to the top inside channel. 

Our Standard Pet Door Inserts fit between 2.0 – 2.1m tall.

If your sliding doors are taller than 2.1m, simply select the height range you require. For example if your door height is 2.35m, select height range 2.31-2.40m tall.

Our Pet Door Inserts are designed for easy DIY installation. With our detailed instructions and video tutorials, most customers find the installation process straightforward. However, if you prefer professional assistance, we can recommend trusted local installers in Brisbane to ensure a perfect fit.

Yes! Our Pet Door Inserts are perfect for renters and those who frequently move. They can be easily removed from your sliding doors without causing any damage. Simply uninstall the insert and take it with you to your new location. You can then reinstall it in your new home, providing your pets with the same convenience and freedom.

Yes we do.

Please measure the height of your sliding window from inside bottom channel all the way to top inside channel and let us know how tall your window is.

For taller window 80cm-1.6m please select height range 1.2-1.6m tall and checkout.

Yes they can. There is a few different options we can recommend in regards to fitting Patio Link Pet Door Insert in your Double Sliding Doors including installing WHEELS at the bottom of pet door insert.

Please go to our “Installations” page for more info.

Remember to measure the height of your sliding door and also the width of door frame (should be just under 4cm wide).

Yes they do. Our Patio Pet Door inserts are the only pet door inserts in a market offering full security and locking. You can choose to have an Adaptor or a Locking bracket installed. Both of these features allow you to lock securely your sliding doors giving you MAX Security. 

We offer two options to enhance the security of your Pet Door Insert. The Locking Bracket provides a simple and effective way to secure the insert. It allows you to relocate your current female latch onto the locking bracket, ensuring a secure lock for your glass sliding door. Alternatively, you can choose the Adaptor, which provides a comprehensive security solution by allowing you to lock both the glass and security fly screen door.

Unfortunately from February 2024 we have discontinued our custom colour options.

Absolutely! At Patio Link, we pay close attention to design details. Our Pet Door Inserts are made to complement the appearance of your sliding doors, ensuring a seamless blend. We understand the significance of maintaining an aesthetically pleasing home and our aim is to provide a functional solution for your pets without compromising on style.